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Casa Phillips

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FAQ´S

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1. What is Casa Phillips?

Is a successful company in the development of frozen food based in Costa Rica. For more than 60 years in the market, it provides the best frozen food to airports in Costa Rica (Juan Santamaria and Daniel Oduber) and to the Honduras Airport. It also provides catering service to commercial, private and charter flights. The company also develops products to private labels.

2. What services does Casa Phillips offer?

Casa Phillips offers services in the production of frozen food. The customer either can choose from existing orders or their own recipes. Casa Phillips develops requested recipes and original recipes. It also provides the engineering costs, the food preparation, customization, packaging and the shipping of the product to the final destination. In addition, the company has catering service to supply commercial, private and charter flights.

3. ¿What are “private label”?

The concept of private label is a service offered by Casa Phillips. It provides the design of the recipes, production, packaging and shipment of the frozen food to the customer, in this case the owner of the label. The company offers great facilities so you only have to exercise the final process of marketing your own label according to the characteristics of the image that has been requested to Casa Phillips.

4. What is the experience that counts Casa Phillips?

With over 60 years in the international and local market, Casa Phillips is a leader in the production of frozen meals, which is characterized by satisfying the most demanding customer. It has distinguished certificates that validate their international quality, such as Environnement Managment System, Quality Management System (AENOR), 14001 (IQNet).

5. Why Casa Phillips works from Costa Rica?

Casa Phillips has more than 60 years operating in Costa Rica, it has positioned itself effectively in the market for the production of frozen food. There are some aspects that contribute to Casa Phillips to operate from Costa Rica, such as:

1-The strategic postion of Costa Rica makes it a perfect place in the continent, is near of some of the US Cities and is located in the middle of the continent, facilitates the deliveries to any part of the world. Other important thing is that the company plant is just 3 minutes from Juan Santamaria International airport.

2-The same geographical condition of Costa Rica allows a simple and quick access to the Pacific and Atlantic ports, offering lower shipping costs.

3-The labor force in Costa Rica is more economical for production purposes.

4-The people who work at Phillips House has high levels of education and preparation. In addition, the facilities established Casa Phillips as a first class company, ensuring the best conditions for workers reflected in the high quality of products.

6. What are the advantages for my business to count with Casa Phillips Services?

You have the backup of brand that offers a product with the highest quality standards, so you only have to care about the marketing of your product to the final customer.

With the opportunities offered by Casa Phillips, you´ll forget about the problems or setbacks that could take the production process.

1. Lower costs for a high quality product.
2. The whole process allows the customer only concerned with the marketing.
3. Ability to acquire large portions of product.
4. Support of a brand experience.
7. Is there an existing menu?

Yes. We have a menu that allows the customer to have a base and knowlegde about the products and the quality standard in which we work. With the experience of Casa Phillips and the support of our clients, many of the products in our existing menu have been developed by our clients’ request.

8. Is it possible to vary the existing menu?

Indeed, if the customer wants, they can ask for variations of their own recipes. The customizing of the menu, recipe creation, engineering costs, nutritional analysis, packaging options among others, are part of the services offered by Casa Phillips.

9. Can a restaurant or grocery store count with the services of Casa Phillips?

Yes, there are large restaurant chains and supermarkets that can be count with the benefits of the services offered by Casa Phillips.

10. How does the packaging process work?

Casa Phillips can design, produce and package the product of your private label, always taking care of the customer and market needs and even with the desired brand and logos. At the end, the product comes with its own brand label.

11. When designing my own recipe, increases the cost of service?

In Casa Phillips we identify by our quality and customer satisfaction. When we design your recipes, we make sure to exceed your expectations and to control your budget. We provide total assurance that there will be a balance between quality and price for customer satisfaction.

12. What is the process of designing a prescription?

You specify what you need and we will do as you require, together with our chefs. With quality standards and testing, virtually any frozen product can be made ??for sale. In this case the customer has to get its needs, with different specifications to follow a process.

13. Can Casa Phillips provide packaging solutions for frozen food products?

We know that the packaging of a product is its protection. Knowing that packaging sells a brand, Casa Phillips gives you the solution to your packaging needs of frozen food.

14. Why is important for frozen food products to indicate the nutritional value?

Thanks that the consumer today is more cautious in what they eat, Casa Phillips includes in detail all the nutritional information for each product in order to assure the clients that they are consuming a product of quality in ingredients and in its preparation.

15. Does Casa Phillips have a social responsibility program?

Casa Phillips has a reforestation program in a cattle farm in Guanacaste. Currently there are over 350 species and 1500 trees. It also conducts a program of saving paper. In addition to a program of zero oil leaks in the distribution units (trucks) and thus contribute to the conservation of the environment.

16. What are the steps to follow to purchase products at Casa Phillips from the United States?

Our company works with Ex Works (EXW), which signifies that including responsibility only up to the seller's factory or premises. All permits are to be borne by the customers. It is recommendable that you contact a trade consultant to get yourself informed what permissions are required in your country in order to import desirable product.

17. What is the minimum amount of product that the customer can buy?

The minimum quantity is designed in the contract with each customer individually depending of the sort of product and costs of production, we are flexible company that aspires to meet our customers’ expectations, however the category of our business is focused on wholesales per number of boxes or container capacity, and we do not specialize in retail sales. Our preferable minimum quantity per shipment is 135 master boxes of 20 units per 1 master box.

18. What is Casa Phillips ways to send their products abroad?

We can export through two ports (Moin, Caribbean Sea and Caldera, Pacific Ocean). We can also export the Juan Santa Maria International Airport. Our plant is a half mile of the airport terminal.


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